return and refund

**Dawn and Dusk Clothing Brand – Return and Refund Policy**

Thank you for shopping with Dawn and Dusk Clothing Brand! Your satisfaction is our priority, and we strive to provide you with a seamless shopping experience. Please review our updated return policy below, which applies only to cases where items are defective or incorrect.

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**Return Eligibility**

- **Defective or Incorrect Items Only:** Returns are only accepted for items that are either defective or different from what was ordered.
- **Time Frame:** To initiate a return, you must contact us on the **same day** the item is delivered.
- **Condition:** Items must remain in their original, unworn, unwashed, and unaltered condition with all tags attached, in their original packaging.
- **Proof of Purchase and Evidence:** A valid receipt or proof of purchase must be provided, along with a **video of the unboxing** to verify the issue.

**How to Initiate a Return**

1. **Contact Us Immediately:** Reach out to our customer service team on the day of delivery at **dawnanduskdad@gmail.com** or call **9654153814**. Please include your order details, the unboxing video, and a description of the issue.
2. **Return Authorization:** Once your return is approved, you will receive a return authorization number and detailed instructions.
3. **Shipping:** If the item qualifies for a return, we will provide a **prepaid return label** for your convenience.

**Processing Your Return**

- **Inspection:** Upon receiving the returned item, we will inspect it to confirm it meets the return criteria for defective or incorrect items.
- **Refund or Replacement:** Once approved, you can choose between a full refund to your original payment method or a replacement item at no additional cost. Refunds are typically processed within **7-10 business days** of approval.

**Exchanges**

Exchanges are available only for defective or incorrect items. If approved, a replacement will be sent at no extra charge.

**Contact Information**

For any questions about our return policy, please contact us:

- **Email:** dawnanduskdad@gmail.com
- **Phone:** 9654153814

Thank you for choosing **Dawn and Dusk Clothing Brand**! We appreciate your trust and look forward to serving you again.