return and refund
**Dawn and Dusk Clothing Brand – Return and Refund Policy**
Thank you for shopping with Dawn and Dusk Clothing Brand! Your satisfaction is our priority, and we strive to provide you with a seamless shopping experience. Please review our updated return policy below, which applies only to cases where items are defective, incorrect, or in the case of an incorrect size.
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**Return Eligibility**
- **Defective or Incorrect Items Only:** Returns are accepted for items that are either defective or different from what was ordered.
- **Incorrect Size:** If the size does not fit, we offer a **one-time exchange** for a different size but do not provide a return or refund for sizing issues.
- **Time Frame:** To initiate a return or exchange, you must contact us on the **same day** the item is delivered.
- **Condition:** Items must remain in their original, unworn, unwashed, and unaltered condition with all tags attached, in their original packaging.
- **Proof of Purchase and Evidence:** A valid receipt or proof of purchase must be provided, along with a **video of the unboxing** to verify the issue.
**How to Initiate a Return or Exchange**
1. **Contact Us Immediately:** Reach out to our customer service team on the day of delivery at **dawnanduskdad@gmail.com** or call **9654153814**. Please include your order details, the unboxing video, and a description of the issue.
2. **Return or Exchange Authorization:** Once approved, you will receive a return authorization number and detailed instructions.
3. **Shipping:** If the item qualifies for a return or exchange, we will provide a **prepaid return label** for your convenience.
**Processing Your Return or Exchange**
- **Inspection:** Upon receiving the returned item, we will inspect it to confirm it meets the return criteria for defective or incorrect items, or to process an exchange for a size issue.
- **Refund or Replacement:** For defective or incorrect items, you can choose between a full refund to your original payment method or a replacement item at no additional cost. For size exchanges, a replacement in the new size will be sent at no additional cost. Refunds are typically processed within **7-10 business days** of approval.
**Contact Information**
For any questions about our return policy, please contact us:
- **Email:** dawnanduskdad@gmail.com
- **Phone:** 9654153814
Thank you for choosing **Dawn and Dusk Clothing Brand**! We appreciate your trust and look forward to serving you again.
Thank you for shopping with Dawn and Dusk Clothing Brand! Your satisfaction is our priority, and we strive to provide you with a seamless shopping experience. Please review our updated return policy below, which applies only to cases where items are defective, incorrect, or in the case of an incorrect size.
---
**Return Eligibility**
- **Defective or Incorrect Items Only:** Returns are accepted for items that are either defective or different from what was ordered.
- **Incorrect Size:** If the size does not fit, we offer a **one-time exchange** for a different size but do not provide a return or refund for sizing issues.
- **Time Frame:** To initiate a return or exchange, you must contact us on the **same day** the item is delivered.
- **Condition:** Items must remain in their original, unworn, unwashed, and unaltered condition with all tags attached, in their original packaging.
- **Proof of Purchase and Evidence:** A valid receipt or proof of purchase must be provided, along with a **video of the unboxing** to verify the issue.
**How to Initiate a Return or Exchange**
1. **Contact Us Immediately:** Reach out to our customer service team on the day of delivery at **dawnanduskdad@gmail.com** or call **9654153814**. Please include your order details, the unboxing video, and a description of the issue.
2. **Return or Exchange Authorization:** Once approved, you will receive a return authorization number and detailed instructions.
3. **Shipping:** If the item qualifies for a return or exchange, we will provide a **prepaid return label** for your convenience.
**Processing Your Return or Exchange**
- **Inspection:** Upon receiving the returned item, we will inspect it to confirm it meets the return criteria for defective or incorrect items, or to process an exchange for a size issue.
- **Refund or Replacement:** For defective or incorrect items, you can choose between a full refund to your original payment method or a replacement item at no additional cost. For size exchanges, a replacement in the new size will be sent at no additional cost. Refunds are typically processed within **7-10 business days** of approval.
**Contact Information**
For any questions about our return policy, please contact us:
- **Email:** dawnanduskdad@gmail.com
- **Phone:** 9654153814
Thank you for choosing **Dawn and Dusk Clothing Brand**! We appreciate your trust and look forward to serving you again.